Organize agents and supervisors. Plan shifts based on expected call volume and meet your SLAs.
Get started freeUsed by call centers and customer service centers
Variable volume
Calls fluctuate and you need to adjust staff constantly
Meeting SLAs
If there aren't enough agents, wait times increase
Schedule preferences
Many agents study or have other commitments
High turnover
Staff changes frequently and you need to reorganize
Designed for contact centers
Define how many agents you need at each hour of the day
Collect schedule preferences from each agent
Add or reduce shifts based on expected demand
Yes, configure coverage requirements by hour and the system alerts you if any slot falls below the minimum.
Each agent indicates their availability and preferences. The system considers them when generating the schedule.
Yes, add and remove agents easily. New ones are automatically integrated into the rotation.
Yes, each agent accesses their schedule from any device and can subscribe to the calendar.
Join teams that have already automated their shift planning.
Get started freeFree up to 5 users. No credit card required.
